If the issue still persists, let's try these steps here: Printer is Offline (Windows) - Click here Print Jobs Stuck in Print Queue (Windows) - Click here In the Startup Type list, make sure that Automatic is selected and click OK.Īlternatively, please follow the steps listed in these document: Double-click Printer Spooler in the Services list.ħ. Go back to services by holding down the Windows Logo key ( ) on the keyboard and the 'R' to open the run box, type Services.msc again.Ħ. Hold down the Windows Logo key ( ) on the keyboard and the 'R' to open the run box, type"%WINDIR%\system32\spool\printers, then delete all files in this folder.ĥ. Double-click Printer Spooler in the Services list.ģ. Hold down the Windows Logo key ( ) on the keyboard and the 'R' to open the run box, type Services.msc. If the issue persists, I would suggest you follow these steps:Ĭlear the Printer Spooler Files and Enable the Spooler Service to see if this will help.ġ. Please use this link to help you with that information: This tool can diagnose and fix many printing and printer software related issues. I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. I see from the post that you are getting an error message on your HP laptop.
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